We’ll always keep your data safe and secure. Here’s some detail as to why we need it and how we use it.
We will only use your data to enhance your experience.
We will never share your information with anyone. All customer details held are within our system on our website. This is powered by VEND who are 100% PCI compliant.
You decide what and how you hear from us. If you do not want to receive emails from us just unsubscribe or email [email protected] and we will delete any data held.
Protecting Your Privacy
We are committed to protecting the privacy and security of our customers and site. We appreciate and respect how important privacy is.
How we use your information?
How we use your name & contact details:
Deliver your purchases to you – we need to do this to send your order
Send you service messages by phone call, text or e-mail – we need to do this to keep you up to date with your orders.
Sending you information by email, SMS, or post, about our new products, promotions and services. We want to keep you up to date and we only send this with your permission. If you do not wish to receive information, please unsubscribe or contact us directly on 01937 918188 and we will update your preference information.
Your payment information:
This means your card’s security/CVV code, don’t worry, we don’t keep them. When you purchase on our site you are then directed to Payment Express who perform all your security checks. We don't see the full details they are all encrypted for your security.
How we use your payment information?
Take payments and give refunds.
Your contact history with us:
What you’ve said to us, for example, over the phone, email or messenger or on social media.
How we use your contact history?
Provide customer service and support.We’ve got to do this to perform our contract with you to ensure you get the best service from us.
Purchase history and saved items:
What you’ve purchased from us and what you’ve stored in your basket for another time
How we use your purchase history and saved items?
For sales purposes, to ensure you get what you ordered.
To provide customer service and support and handle returns.
Information about your phone or laptop and how you use our website:
Information you give us when you browse our site or use our app, including your IP address and device type and if you choose to share it with us, your location data, as well as how you use our website.
How we use information about your phone or laptop and how you use our website?
To improve our website and set default options for you (such as language and currency)
Protect our website. To prevent and detect fraud against either you or doodlebug. It also enables us to meet our legal obligations about looking after your data
Information from accounts you link to us
What we do if you link your Twitter, Facebook or Instagram accounts to us?
It enables us to provide you with product recommendations and to keep in touch via these methods.
Sharing your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
Companies that do things to get your purchases to you, such as payment service providers.
Upon request by law to Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
If you have said we can, we’ll send you marketing messages by email or text, to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages from doodlebug
You can stop receiving marketing messages from us at any time.
You can do this:
By clicking on the ‘unsubscribe’ link in any email
By contacting us on 01937 918188 or [email protected]
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Keeping your information
If you no longer wish to be a customer, you can also contact us and request to delete all the information we have on you.
You have a lot of rights relating to your personal information:
The right to be informed about how your personal information is being used (as we have here!)
The right to access the personal information we hold about you
The right to request the correction of inaccurate personal information we hold about you.
The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
The right to request that we transfer or port elements of your data either to you or another service provider
The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office
If you want to exercise your rights, have a complaint, or just have questions, please contact us at [email protected] or 01937 918188. Alternatively you can put your request in writing to
1b Church Street